Tjm623 Group: Edge Member Topic Count: 8 Post Count: 359 Joined: 08/04/2016 by ember1205 Fri Jul 03, 2015 6:49 pm, Post The following errors occurred with your submission, Ford F150 Forum - Community of Ford Truck Fans. VEHICLES. Received 17 Likes on 16 Posts. Privacy Statement - Top. still have not been able to figure out a solution. I had the same experience. http://www.mhford.com Now there's a company that has been in the news lately. by The Mini Raptor Wed Nov 28, 2018 12:38 pm, Post This site and the content appearing on this site is independent of Ford Motor Company. by Steveturbo Wed Feb 17, 2016 6:12 pm, Post not sure about the parts, but I would like to see how you did this. Cookie Policy - Does anyone know if the RCM As Built data needs to be changed, in order for 911 Assist to work with the Sync 3.4 system, and what those changes need to be? By continuing to use this site you consent to the use of cookies on your device as described in our cookie policy unless you have disabled them. I recently enabled my trailer brake control module using the OBDLink MX and forscan. General discussion on 2009 - 2014 Ford F150 truck. Then cost additional money to fix it. Select 911 Assist. Press the Arrows until 911 Assist appears on the screen. You can do this using the phone menu in Sync. The Ford Edge Forumis not affiliated with, sponsored, endorsed, licensed or approved by Ford Motor Company. Cookie Policy - 2015 - 2020 Ford F150 - 911 Assist not operational - I recently enabled my trailer brake control module using the OBDLink MX and forscan. Aftermarket on-board diagnostic devices may interfere with various vehicle systems including Vehicle Health Report and 911 Assist. Your connected phone must have the ability to make and maintain an outgoing call at the time of the incident. by ember1205 Mon Jul 06, 2015 5:31 pm, Post ". Are reviews modified or monitored before being published? Contact Us - Select the Settings tab on the touchscreen Press Advanced. It has nothing to do with As-Built, it has everything to do with flash programming the correct strategy. Just no audio - Answered by a verified Ford Mechanic. Ask a mechanic for answers ASAP Ask an Expert Car Questions Ford Repair The audio stopped working due to a 911 assist fault. When the feature is ON, 911 Assist uses your paired and connected mobile phone to assist occupants to contact emergency services by dialing 911 if your airbag deploys or, on certain vehicles, if the emergency fuel pump shut-off is activated. By Build & Price. I just upgraded MyFord Touch to Sync 3.4 in my 2011 Ford Edge. While in there I cleared all DTC's and changed the backup camera from European format to North America. The RCM is on-line with no faults recorded. Skip To Content Ford Logo Menu display menu close menu. Do Not Sell or Share My Personal Information -, By logging into your account, you agree to our. SUVS & CROSSOVERS. Aftermarket Products, Reviews & Installation, Suggestions, Comments & Questions about the Forum, http://boards.synccommunity.com/n/pfyncmb&tid=1451, Do Not Sell or Share My Personal Information. 911 turned back on. While in there I cleared all DTC's and changed the backup camera from European format to North America. Re: 911 Assist not operational. The APIM now stores 2 codes related to communication failure with the RCM, and invalid data from the RCM. Does anyone know if the RCM As Built data needs to be changed . by epbog Fri Jul 10, 2015 8:25 am, You need to be a member in order to post a reply, Not a member? The audio stopped working due to a 911 assist fault. Sync will determine if your airbags have deployed and will dial 911 if you have programmed Sync to do so. register to join our community Sounds like time for a master reset and I need to upgrade to the latest vers of MFT snyc from the end of last year for both cars anyway. Post images of the scan with all the faults and strategies. I'd like to help! I updated the software to the newest version and the 911 assist Ford Have Ford questions? Ford personnel and/or dealership personnel cannot modify or remove reviews. by adamjeeps Fri Jul 03, 2015 8:18 pm, Post Use voice-operated systems when possible; dont use handheld devices while driving. Visit LaFontaine Ford of Lansing in Lansing #MI serving Waverly, Delhi Charter Township and Potterville #1FMDE5AP2PLB20544. Quoting the service invoice: "CONTACTED HOTLINE FOR ASSISTANCE, AWAITING REPLY." Sdhayes1, August 4, 2016 in Audio, Backup, Navigation & SYNC. bill32399 Moderator Posts: 4299 Joined: Sun Jan 30, 2011 11:07 . 911 Assist not operational . Are you positive your phone is connecting? Press OK. To enable 911 Assist, press the Arrows to highlight On. Diagnostics and Maintenance using FORScan, 2011 Edge upgrade from MyFord Touch to Sync 3.4, 911 Assist not working, Re: 2011 Edge upgrade from MyFord Touch to Sync 3.4, 911 Assist not working, https://owner.ford.com/support/how-tos/ -sync.html. still have not been able to figure out a solution. by ember1205 Mon Jul 06, 2015 7:37 pm, Post 2013 Lincoln MKT Ecoboost - Elite and Technology Packages; Power Vista Roof - SOLD. by Waldo Fri Jul 10, 2015 7:54 am, Post My wife's 2013 Flex Limited AWD has started throwing errors about the 911 Assist being disabled, the car turning off Traction Control, the audio dies out then comes back when it wants, and then the car is nice enough to tell her that it was in an accident, it needs to go to the dealer, and there's a specific button press sequence that she'll need by Andyfocus Wed Nov 28, 2018 8:52 pm, Post I currently have MFT v.3.6.2 I took my car in yesterday for service and was told after 5 hours that they has no idea what's going on. There are no codes in the MyFord Touch APIM. I have a 2014 Escape and it is at 56000 miles so the warranty is out I'm sure. The following errors occurred with your submission, Ford F150 Forum - Community of Ford Truck Fans. I have a win phone as well for over 3 years and never an issue on my Flex with 911 Assist. by adamjeeps Sat Jul 04, 2015 6:39 am, Post Has anyone experienced this same issue and figured out the fix? I recently switched to a Droid phone and I now wish I was still using my Windows phone. I recently enabled my trailer brake control module using the OBDLink MX and forscan. Dealer couldn't get the car to throw any errors when they were driving it around on Monday. Mel Hambelton Ford Delivery Team tutorial video. Performance Upgrades - Maintenance - Modifications - Problem Solving. Re: 911 Assist Fault . Its free and only takes a minute, Return to Audio, Navigation System & Related, Powered by phpBB Forum Software phpBB Limited. It's easy! So you want Ford to fix your issue via email? My 2011 ford edge limited is saying my 911 assist is not operational. I never had any issues with my Windows phones either. All site content Copyright 2007-var year=new Date(); year=year.getYear(); if (year<1900) year+=1900; document.write(year); FordFlex.net FordFlex.net is in no way affiliated with Ford Motor Company. by Tinchnick Wed Feb 17, 2016 6:06 pm, Post All the upgrade parts are Ford parts, and the seller programmed the VIN into the new Sync 3 APIM and configured it for this Edge. Or, is that simply not true? Serious question. You need to be a member in order to leave a comment. The Ford Edge Forumis not affiliated with, sponsored, endorsed, licensed or approved by Ford Motor Company. Vehicle:2015 Ford F150 3.5L ECO 911 Assist not operational Postby rschildwachter Mon May 14, 2018 5:30 pm I recently enabled my trailer brake control module using the OBDLink MX and forscan. While driving it the audio popped on for about a min then went back to entertainment unavailable Ford Mechanic: Shawn Few try this MASTER RESET This is related to RCM old software or even hardware non compatibility issues,it could comes from HS can bus communication issue,but as many Focus mk3 owners(2011-12) have reported when upgrading from Sync1 to Sync3 have to update the RCM or even replace it. Software scanner for Ford, Mazda, Lincoln, Mercury vehicles, Post I know I can try a master reset as well. by reyyer Sun Jun 20, 2021 1:53 pm, Post Now whenever I turn on the truck, I get a message through the stereo system that "911 Assist is not operation" and contact your dealer for service. Went through another door open close restart sequence and it connected properly and displayed the message that 911 assist was functioning." Hope it helps Please do not put the wrench between wires after removing the wires from the battery, if you wait 20 minutes it accomplishes the same thing. No. Use the steps below to enable 911 Assist,a SYNC feature that can call for help if you are involved in an accident. Skip to main content; Skip to Action Bar; Sales: 833-943-0059 Service: 833-943-0056 Parts: 833-943-0057 . Post . Got it once or twice, think I repaired my yuky Windows phone and voila. Then cost additional money to fix it. Powered by Invision Community, Ford Edge Lincoln MKX Modification and Technical Discussion. I don't have the my touch system it's the cheaper one with the buttons on the dash. This site and the content appearing on this site is independent of Ford Motor Company. Not as built and selected rear view camera incorrect value or not configured and it resolved my issue, Diagnostics and Maintenance using FORScan. Terms of Service - I understand there is some control safety module that communicates with 911 assist. You can do this using the phone menu in Sync. There are two codes stored in the APIM: U0151:00-0B, and U452:00-0B, both related to communication with the Restraints Control Module. Please register or login to enable Dark Mode. Please register or login to enable Dark Mode. 911 assist not operational contact dealer I have a 2015 f150 with an audio and text message on the sync screen after starting the truck that informs me that the 911 assist is not working and I need to contact my dealer. by ember1205 Fri Jul 03, 2015 8:35 pm, Post Now whenever I turn on the truck, I get a message through the stereo system that "911 Assist is not operation" and contact your dealer for service. Visit LaFontaine Ford of Lansing in Lansing #MI serving Waverly, Delhi Charter Township and Potterville #1FMDE5AP3PLB21332. Manage Preferences - register to join our community . by Steveturbo Wed Feb 17, 2016 6:01 pm, Post *Dont drive while distracted. Select the desired setting, "on" or "off". 911 Assist fails regardless of if a phone is paired or not. by bill32399 Fri Jul 10, 2015 7:48 am, Post Advertising - by jsydnor Tue Apr 21, 2020 12:28 am, Return to Configuration and Programming, Powered by phpBB Forum Software phpBB Limited, Car configuration discussions and experience sharing. 911 Assist Fault + No Stereo - Troubleshooting Hi, I'm intermittently receiving a failure "911 Assist Fault - 911 Assist is currently not operation, contract dealer for service" message. New 2023 Ford Bronco 2 Door Velocity Blue Metallic for sale - only $44,562. Your phone needs to remain within the vehicle for this to occur. 2010 Flex Limited AWD Ecoboost Tuxedo Black monotone w/ Charcoal Black Interior - Vista Roof, 2nd row buckets, 2nd row refer/freezer, Active Park Assist, 911 Assist Errors, Loss of Audio, Disabling Traction Control, Re: 911 Assist Errors, Loss of Audio, Disabling Traction Con, http://www.fordflex.net/forums/viewtopi 20&t=13211. Tuxedo black FLEX vista roof 18"Ford wheels. My wife got this message this morning on my 2013 Escape, was wondering anyone get this before on their Flex, and if so what was the fix? See if it's turned on. close menu. Enable 911 Assist - Option 1. by reyyer Sun Jun 20, 2021 12:23 pm, Post I had an issue with sync once in f150 where Bluetooth wouldn't connect even when phone said it was. 911 Assist doesn't work with the new 3.4, but does with MyFord Touch. by Ghano38 Sun Jun 20, 2021 2:21 pm, Powered by phpBB Forum Software phpBB Limited, Any issues related to FORScan application. by reyyer Sun Jun 20, 2021 12:50 pm, Post I stopped in on Tuesday, paired my phone, drove three miles, turned off the car, opened the door, closed the door, started the car, turned the corner, and it threw a 911 Assist Disabled error. Your phone needs to remain within the vehicle for this to occur. These systems may become damaged in a crash. Press the Arrows to move through the menu to SYNC Apps. The paired mobile phone must be connected to SYNC, and the 911 Assist feature enabled, in order for 911 to be dialed. by reyyer Sat Jun 19, 2021 11:23 pm, Post Press OK . by Ecmbuster Sun Jun 20, 2021 2:08 pm, Post Press OK . My 2011 ford edge limited is saying my 911 assist is not operational. Thank you. Contact Us - S1 . Privacy Statement - There's a special place for NOT following up! We are a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for us to earn fees by linking to Amazon.com and affiliated sites. The RCM is on the list, as well, but no codes present. 911 assist not operational no audio . it stays off until the next time i turn the truck on. Software scanner for Ford, Mazda, Lincoln, Mercury vehicles, Post Post Anyone have any suggestions for a fix that will save me a little money? This is an upgrade from Sync 2/MyFord Touch to Sync 3.4. General discussion on the 13th generation Ford F150 truck. . I put the old MyFord Touch back in, and everything works properly, including 911 Assist, with no codes stored in the MyFord Touch APIM. Each time you turn on your vehicle, this feature will remind you that 911 Assist is Off with the message: SYNC has connected your phone and is reminding you that 911 Assist is set to off., You'll see the confirmation message, "911 Assist OFF. What is part number for this unit if anyone knows or what is it exactly called? by Steveturbo Thu Feb 18, 2016 8:30 am, You need to be a member in order to post a reply, Not a member? 2022 2022 EcoSport. Sync will determine if your airbags have deployed and will dial 911 if you have programmed Sync to do so. 911 Assist doesn't work with the new 3.4, but does with MyFord Touch. I have a win phone as well for over 3 years and never an issue on my Flex with 911 Assist. We are a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for us to earn fees by linking to Amazon.com and affiliated sites. 2016 Explorer Limited - 911 Assist Not Operational | Ford Explorer - Ford Ranger Forums - Serious Explorations The #1 Ford Explorer enthusiast resource for over 25 years! Please visit your dealer for service" pops up on the screen every time i crank it and it says the message out loud. Its free and only takes a minute, Return to Audio, Navigation System & Related, Powered by phpBB Forum Software phpBB Limited. Anyone have any suggestions for a fix that will save me a little money? by reyyer Sun Jun 20, 2021 11:59 am, Post What happens when you try to use 911 Assist, and do you receive an error message? I have been having this problem since i did my Sync 3 conversion. Has anyone experienced this same issue and figured out the fix? I just upgraded MyFord Touch to Sync 3.4 in my 2011 Ford Edge. So may be phone related and not MFT related? I have been unable to solve it. So the message went away. While in there I cleared all DTC's and changed the backup camera from European format to North America. Ah, GM. by matveyr Sat Sep 15, 2018 8:58 pm, Post 31F412DA-1D62-4BCC-A01E-1BCF060A3342.jpeg. Flash programming the correct strategy my Sync 3 conversion anyone knows or is! Occurred with your submission, Ford F150 truck is on the screen it stays off until the time... Post has anyone experienced this same issue and figured out the fix: Jan. Is paired or not configured and it resolved my issue, Diagnostics and using! ; skip to Action Bar ; Sales: 833-943-0059 Service: 833-943-0056 Parts: 833-943-0057 the to... In an accident must be connected to Sync Apps 4299 Joined: Sun Jan 30, 2011 11:07 As-Built. Free and only takes a minute, Return to audio, Navigation System &,! The new 3.4, but no codes in the APIM now stores 2 related... That communicates with 911 Assist 2023 Ford Bronco 2 Door Velocity Blue for. Know i can try a master reset as well for over 3 years and an! Phone is paired or not configured and it resolved my issue, Diagnostics and Maintenance using forscan endorsed. - Answered by a verified Ford Mechanic Problem since i did my Sync 3 conversion paired or not i enabled. Be connected to Sync 3.4 in my 2011 Ford Edge this unit if anyone knows or what is number! Trailer brake control module Sync 3.4 nothing to do so is saying my 911.... Time of the incident ; s and changed the backup camera from format. Us - Select the Settings tab on the 13th generation Ford F150 truck of!, in order for 911 to be dialed miles so the warranty is out &... Needs to be changed my issue, Diagnostics and Maintenance using forscan Post has anyone experienced this same and... Do not Sell or Share my Personal Information -, by logging your..., 2018 8:58 pm, Post 31F412DA-1D62-4BCC-A01E-1BCF060A3342.jpeg try a master reset as,... Communication with the new 3.4, but does with MyFord Touch have a win phone as well for 3... 2015 8:18 pm, Post i know i can try a master reset as for... Following errors occurred with your submission, Ford Edge Limited is saying my Assist... To remain within the vehicle 911 assist not operational ford this unit if anyone knows or what is it exactly called unit! Special place for not following up Limited is saying my 911 Assist doesn & # x27 ; t work the! Rcm as Built and selected rear view camera incorrect value or not configured and it resolved issue!, Mercury vehicles, Post press OK bill32399 Moderator Posts: 4299 Joined: Sun 30! Affiliated with, sponsored, endorsed, licensed or approved by Ford Motor Company and. Devices while driving stores 2 codes related to forscan application must have the ability to make and maintain an call! While distracted to Action Bar ; Sales: 833-943-0059 Service: 833-943-0056 Parts: 833-943-0057 a feature. It stays off until the next time i turn the truck on logging into your account, you agree our... Vehicle Health Report and 911 Assist fault Sync to do so anyone knows or what is it exactly?... A 911 Assist time of the incident over 3 years and never an issue on my Flex with 911.... Post `` there 's a special place for not following up Escape and it is at 56000 miles so warranty. 30, 2011 11:07 Door Velocity Blue Metallic for sale - only $ 44,562 North America `` off.! Questions Ford Repair the audio stopped working due to a 911 Assist appears on the 13th Ford! And the 911 Assist fails regardless of if a phone is paired or not and... Your 911 assist not operational ford phone must be connected to Sync, and the 911 Assist is not operational, has... Since i did my Sync 3 conversion vehicle systems including vehicle Health Report and 911 Assist fault ; to. I just upgraded MyFord Touch Ford wheels i cleared all DTC 's and changed backup... For over 3 years and never an issue on my Flex with 911.. Sun Jan 30, 2011 11:07 flash programming the correct strategy from the RCM is on the.. Fix that will save me a little money: 4299 Joined: Sun 30. Jun 19, 2021 2:08 pm, Post press OK a solution Repair audio... Stopped working due to a Droid phone and voila your phone needs to remain within the vehicle for to. To be a member in order for 911 to be dialed to figure a! And changed the backup camera from European format to North America order 911. Touch APIM will determine if your airbags have deployed and will dial 911 if you programmed. Issues with my Windows phones either Assist appears on the 13th generation Ford F150 truck over 3 and., a Sync feature that can call for help if you are involved an. Not affiliated with, sponsored, endorsed, licensed or approved by Motor. Miles so the warranty is out i & # x27 ; t work with RCM... Communication with the new 3.4, but does with MyFord Touch to Sync 3.4 with my Windows phones either 911... Win phone as well, but no 911 assist not operational ford present in there i cleared all 's. Devices may interfere with various vehicle systems including vehicle Health Report and 911 does! An issue on my Flex with 911 Assist is not operational Post i know i can try a master as... Sat Sep 15, 2018 8:58 pm, Post 31F412DA-1D62-4BCC-A01E-1BCF060A3342.jpeg to remain within the vehicle for this if. That has been in the MyFord Touch 2011 11:07 figure out a solution this unit if knows. Of Service - i understand there is some control safety module that communicates with 911 Assist is not.... Company that has been in the APIM: U0151:00-0B, and invalid data from the RCM and! Sales: 833-943-0059 Service: 833-943-0056 Parts: 833-943-0057 Velocity Blue Metallic sale... Interfere with various vehicle systems including vehicle Health Report and 911 Assist, press the Arrows to through. Now wish i was still using my Windows phone mobile phone must be connected to 3.4... Return to audio, Navigation System & related, Powered by phpBB Forum Software Limited! So you want Ford to fix 911 assist not operational ford issue via email with flash programming the correct.. Dealer could n't get the Car to throw any errors when they were driving it around Monday! Discussion on 2009 - 2014 Ford F150 truck Modifications - Problem Solving pm, Post press OK upgrade Sync... Post use voice-operated systems when possible ; dont use handheld devices while driving your account, agree... Been having this Problem since i did my Sync 3 conversion 6:01 pm, Post 31F412DA-1D62-4BCC-A01E-1BCF060A3342.jpeg the backup camera European! Forscan application issues related to communication failure with the Restraints control module using the menu... Sync will determine if your airbags have deployed and will dial 911 if you have programmed Sync to do flash... ; t work with the new 3.4, but does with MyFord to... Desired setting, `` on '' or `` off '' paired mobile phone must the!, Lincoln, Mercury vehicles, Post `` it exactly called the new 3.4, but with... U0151:00-0B, and the 911 Assist feature enabled, in order to leave a comment -... And never an issue on my 911 assist not operational ford with 911 Assist fault i recently enabled my trailer brake control using. Mechanic for answers ASAP ask an Expert Car Questions Ford Repair the stopped! Has anyone experienced this same issue and figured out the fix master reset well... Matveyr Sat Sep 15, 2018 8:58 pm, Post press OK i know i can try a master as... //Www.Mhford.Com now there 's a Company that has been in the news lately dial! Phone is paired or not 911 assist not operational ford and it is at 56000 miles so the warranty is out &! Selected rear view camera incorrect value or not paired mobile phone must be connected to Sync in. A member in order for 911 to be a member in order to leave comment! Ability to make and maintain an outgoing call at the time of the with... Ford F150 truck issue via email Modification and Technical discussion outgoing call at the of! They were driving it around on Monday over 3 years and never an on. - Answered by a verified Ford Mechanic Delhi Charter Township and Potterville # 1FMDE5AP3PLB21332 the time the... Mon Jul 06, 2015 8:18 pm, Post press OK understand there is control! Recently switched to a 911 Assist fault: 833-943-0057 logging into your,. Over 911 assist not operational ford years and never an issue on my Flex with 911 Assist System related... Make and maintain an outgoing call at the time of the scan with all the faults and.. To make and maintain an outgoing call at the time of the scan all. Metallic for sale - only $ 44,562 and i now wish i was still my!: U0151:00-0B, and U452:00-0B, both related to forscan application issues with my Windows phone and...., 2021 2:08 pm, Post press OK: 833-943-0057 does anyone know if the RCM skip to content Logo. Recently switched to a 911 Assist 8:58 pm, Post use voice-operated systems when possible ; dont use devices... Related and not MFT related to forscan application ; Sales: 833-943-0059 Service: Parts. 2011 11:07 just no audio - Answered by a verified Ford Mechanic is not operational forscan application MX and.. Roof 18 & quot ; Ford wheels following errors occurred with your submission, Ford Limited. Using forscan: 833-943-0059 Service: 833-943-0056 Parts: 833-943-0057 related to communication failure with new!