I've tried using other computers as the tech has suggested in other posts, but nothing works. I got it new in December 2017 and it worked perfect until yesterday. 1.2 The Microphone Quality is Immaculate - Logitech H390 Review. Simply plug the USB-A connector into your computer and youre ready to talk or listen right away. If you push the silver disk on the volume control, the red light will blink to alert you its on mute. H390 Mute Button Not Working Answered Follow Tim Pettus 3 years ago Another user posted this over a year ago (see below) and Logitech has not yet responded. If it still does not work well, try the next solution. sorry for my bad english, i meant to say the physical mute button on the device (headset). For example, if you work from home as a customer support representative and your dog begins barking during a phone call, you may want to mute your headset. So needlessly to say I was very disappointed. The USB Headset H390 from Logitech is a stereo headset designed for use with a computer. This manual comes under the category Headphones and has been rated by 3 people with an average of a 7.8. Tap on the button to go from mute to unmute with ease. Complete your setup with the right keyboard, mouse, headset, and webcam for better typing and navigation, plus superior audio and videoso you can conquer just about any task from home. So my headset bizarrely muted itself. Does it have a mute mic button specifically??? "
Select Update driver. By writing this article we need to help all the Logitech H390 headphone users so they can solve their Mic issues by reading and Enjoying their talks and recordings. Hi there , thanks for reaching out and sorry to hear about the experience with H370. View Ergo Lab, Designed with sustainability in mind. Shape culture. By the way on my computer it says the USB headset is linked toa "Lync Audio Device" if that helps (also my computer is a Samsung 3 Series Windows 10 PC that I've used for quite a while now), (Can an admin also move this to the correct forum of Headsets, et al.? The Logitech ClearChat H390 has a width of 151 mm. The newer Headphones generally have a small microphone built in which allows for calling. Yes! Several of us have been getting the Flashing/Blinking light indicating it is on mute and the Microphone quits working. H390 minimizes unwanted background noise for clear conversations. Maybe I'm crazy but I like / prefer the sound, fit, feel and long term comfort of the lower priced H390 headset. Mine started doing this last week. My mute button is NOT working, as I have tested it several times I am going to purchase a better headset in the next week or two since I can mute my headset through software in the meantime. "@type": "Question",
Some report that what worked is turning off Fast Startup at Settings > System > Power & Sleep > Additional Power Settings > Choose what Power buttons do > Change Settings Currently Unavailable > uncheck the box for Fast Startup, Save Settings. If they try to mute themselves using the headset, like the button or putting the mic boom in the up position, Teams does not show that they are muted. 2.1 Volume Up/Volume Down. Logitech - H390 Wired USB Noise-Cancelling On-Ear Headset - Black 4.5(5,754) $29.99 Add to Cart 1-10 of 13 Answers Yes this product has a mute button. When the light is solid you know people can hear you over the mic! H390 Part # 981-000014. There are 2 ways to update one is manual and the other is automatic. From Start Menu, select Desktop tile. Please help!! + You can choose from 3 stylish colors: Graphite, off-white and Rose. The Logitech H390 USB Headset is an ideal headset for clear Internet calls with a simple USB Plug and Play connection and a noise-canceling microphone. H390 Headsets - Logitech Support + Download Sign in Business Support Home REGISTER A PRODUCT DOWNLOADS ORDERS / RETURNS / REFUNDS COMMUNITY H390 Headsets Answered Follow Sheni Chen 3 years ago What does the MUTE function mean? "text": "If the microphone doesn’t seem to work for your newly added headset, make sure the operating system you're using permits and supports the mic. The better your problem and question is described, the easier it is for other Logitech owners to provide you with a good answer. The distance between the two devices that exchange data can in most cases be no more than ten metres. The functionality with the headset is not in question here. Yes this product has a mute button. Since you've mentioned that the USB Headset H390 has already been tried on a different computer, and had the same issue, I'll go ahead and create a ticket for you. Chromebook and the Works With Chromebook badge are trademarks of Google LLC. Ask your question here. Laser-optimized drivers provide enhanced digital audio for music, games and . Supra-aural Frequency Response. asked on June 5, 2018 Shoppers find videos more helpful than text alone. We'd love to help open a case to provide a solution directly over email. ",
In-line controls let you control volume or mute without interrupting calls. If you want to switch it back to Bluetooth mode hold the mute button for 5 seconds. Fix Water Leaking From Air Conditioner, If your headset is new then try to connect your headset to another jack (port) of the computer and then check the microphone. Thank you for reaching Logitech! Also Read: Jabra Elite 85t Microphone Not Working. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Under Mute, toggle the mute button by pressing the slider. I just purchased the Logitech h390 headset. If your audio device is on this list, enable the Sync buttons on headset setting in your audio settings. The Logitech ClearChat H390 has a weight of 197 g. What is the height of the Logitech ClearChat H390? .noScriptDisplayLongText { display : none; } ; Page 3 KNOW YOUR PRODUCT Adjustable headband Swivel-mounted leatherette ear cushions Rotating noise-canceling microphone IN-LINE CONTROLLER Mute button Volume up / down Mute light USB-A connector English. Under the Mute tab, tap the slider button to toggle unmute (or mute, depending on what you wish). To recap, here are the steps to follow when you want to unmute your Logitech headset: When you unmute, those on the other end of the line will hear you once again. In-line controls to adjust volume or mute without interrupting calls. I work for a call center from home. "acceptedAnswer": {
Choose "Logitech USB Headset H390.". .noScriptDisplayLongText { display : none; } Mute button should work. Good evening! With enhanced digital audio and in-line controls. mine does the same thing but i know how to use the mute n no it is not on. Excludes electronic (EE) components, cables and packaging. The reason can be in configuration settings. 3. ",
In-line controls to adjust volume or mute without interrupting calls. The red led is blinking which indicates that it is muted. You will see red and green light indicators for that. View the manual for the Logitech ClearChat H390 here, for free. Hope this helps 3 2 Ask your question here. You may refer to the H390 device page for more information. Do the same for the microphone option; toggle to mute and unmute. 2 In-Line Headset Controls. Fine-tuned drivers for enhanced digital audio. Users also have experienced that after reinstalling USB drivers, Mic starts working. Here, We are going to check some possible ways to make our Logitech H390 headset Microphones work. Select the Recording Tab. They are actually muted though. Does it mute the microphone or earphone? Logitech is committed to creating a more sustainable world. It's currently in Bluetooth thats why it isn't working. Verify that the microphone isn't set to "Mute" in either your operating system's audio settings or chat application. When the light is solid you know people can hear you over the mic! Does the red light indicates that the headset is muted or is it just the sign that the headset is plugged in? "@type": "Question",
If you find this content inappropriate and think it should be removed from the Amazon.com site, let us know by clicking the button below. Power on your computer. H390 USB Computer Headset. https://windowsreport.com/internal-microphone-s. In my experience, I have seen this happen with other USB devices. Find all the documentation we have available to get this product up and running quickly. }
}
. document.getElementById("ak_js_1").setAttribute("value",(new Date()).getTime()); How To Connect Apple Pencil 1 to iPad Pro 2020, Function of the Bold Button on Cuisinart Coffee Maker-Know Everything, Can You Plug A Coffee Maker Into A Power Strip-Answered, What Happens If You Put Milk In A Coffee Maker-Truth Revealed, New AC Compressor not Turning ON- Super Quick Fixes, Should AC Drip Water Outside? They pride themselves on customer satisfaction and may be motivated to support any issue you experience with their products. Same problems like descriped from Nublex: -headset not working -name of device has changed to lync audio device on my computer -Mute indicator light has dimmed 5 Comfort for Hours of Work/Gaming. The big silver button (with the Logitech Logo) toggles Microphone Mute. Want to learn more about muting and unmuting your Logitech headset and microphone? Ensure that your headset is selected as the input device in your chat application settings. How to mute it? Rotate the mic of the headset to unmute (or mute), accordingly. Page 1 H390 Setup Guide . The rigid, left-sided mic can be positioned for better voice capture. Skype for Business with upgrade to Microsoft Teams. Unlock potential. Follow the instructions if there's. Is the USB cable connected to your device correctly and securely? .noScriptDisplayLongText { display : block; } 2. Any way to determine if the microphone is working properly.Tested headset and the audio is great.Thanks for your assistance!Rich. "name": "How to troubleshoot a Logitech headset? In-line controls let you control volume or mute without interrupting calls. Make sure to unmute and acknowledge your presence with them periodically. In-store pricing may vary. The headset is unique because it comes with a USB-A connection. In addition, Zone Wired meets Microsoft's premium microphone for open office requirement. To anyone not wanting to download extra software to work around this, simply go into your sound settings via your control panel click the recording tab, find the microphone and right-click it. Logitech - H390 Wired USB Noise-Cancelling On-Ear Headset - Black. If you experience issues with a Logitech item, contact them directly about the issue. Q:Does it have a mute mic button specifically??? Impact SC 260 with USB-ED CC 01 MS connector. i was thinking could it be usb a versus usb c issue? Logitech Model. I have several users that are using the Jabra Evolve 75 headset with Teams. Does the red light flashing mean MUTE? Turn it on until you see the solid cyan light. The paper packaging for H390 comes from FSC-certified forests and other controlled sources. To provide all the details to the Support Team could you please tell us your full name, email, and region or country?Thanks so much, and looking forward to getting you in touch with the team. Does it mute the microphone or earphone? Do the same for the microphone option; toggle to mute and unmute. Limit 2 per household. Did anyone resolve the solid red vs blinking red meaning. We have 100 or so of these headsets at my work. Is the USB cable connected to your device correctly and securely? The models were Logitech Zone "Wired USB" version ($115.00) which is "MS Teams certified" and Logitech Headset H390 ($29.95). If you push the silver disk on the volume control, the red light will blink to alert you its on mute. They pride themselves on customer satisfaction and may be motivated to support any issue you experience with their products. Try to use the headset in a different program/software.7.) This is also called a 2.4GHz wireless feature. If you have further inquiry, please do not hesitate to reach back to us or contact our support team for direct assistance. Hi there , thanks for reaching out and sorry to hear about the experience with H370. These headsets continue to be sold with broken functionality and no fix seems to be available in Windows 10. https://support.logi.com/hc/en-001/community/posts/360032587154-USB-Headset-H390-mute-quit-working. When the light flashes on the mute button you know the mic is muted. Yes, and it has been a life saver. Windows, macOS, or ChromeOS and popular calling platforms. So try shutting down, unplugging the PC and then hold the power button for 30 seconds. All Rights Reserved. A faulty USB Transceiver can halt the data flow between your computer and headphones. Corporate Responsibility & Sustainability, CA Do Not Sell/Share My Personal Information, Limit Use of My Sensitive Personal Information. The mute light flashes when mute has been activated. ]
2023 Best Buy. Your help will be much appreciated.Beth Latare. Logitech, get off your butts and do something!! ",
Can I make hands-free calls with my Headphone? Experience clear video calls with a simple USB connection and a noise-canceling mic. Yes, right on the clip that attaches to collar, shirt pocket, etc. You can try to plug the headset into another USB port. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Stumped on a Tech problem? Remember that when you mute your headset, the other party wont be able to hear anything on your end. Remember to simply use the unmute button on the microphone, as well as following the simple steps outlined earlier but for unmute rather than mute of the headset. Hi, how do you know when the mute button is on? Hopefully, you will get your mic fixed after doing all these possible methods. {
The mic might start working, Need to check the physical connection of the cable to the system must be strong and firmly connected in the port, You need to check once you put the cable in the right slot, Connect your Logitech H390 headset to another device and check the microphone, because if your own device has some hardware issue then need to confirm by doing this small effort, Try to reinstall USB drivers to your device. "acceptedAnswer": {
Next, make sure the microphone is not set on mute. My name is Travis and I am a gadget fan. Please let me know if you need further assistance. "acceptedAnswer": {
Go to your Device Manager (instructions below) and look for the Human Interface Device. USB COMPUTER HEADSET The perfect headset for voice calls, Skype , webinars and more. As others have stated - solid red means mic is active; flashing red means it's muted. I tried pressing the logo again to see if it could be unmuted but unfortunately after pressing the button the red light is still on. Stereo audio output. In Windows 11: Hover your mouse over the bottom part of your screen to reveal the Taskbar. Another reason may be to discuss a situation with a coworker, particularly if you are looking for support during a call. http://support.logitech.com/en_us/downloads, http://support.logitech.com/en_us/contact, http://support.logitech.com/en_us/article/warranty]. EPOS/Sennheiser. I can have background noise at times and may need to mute my headset. Handy in-line controls on the cable let you adjust the volume or mute calls without disruption. Copyright 2023 Manua.ls. Make sure that the headset is directly plugged into your computer.2.) . Both claim to be Noise Cancelling. Guess they must be cheap or something. Simple, powerful tools that deliver real work victories even at home. yes, the big round thing with a red light. Do you have a question about the Logitech and the answer is not in the manual? 4 Audio Quality. 'Cause the red light in my headset turns on when I plugged it in and it won't turn off when i click it. The Zoom desktop client for macOS, Windows, and Zoom PWA supports the following USB devices. It is on the cord about 60cm from the headset. 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Headsets continue to be sold with broken functionality and no fix seems to be sold with functionality. Technologies to provide a solution directly over email ensure that your headset, the red light indicates that it on. N no it is not set on mute badge are trademarks of LLC! Down, unplugging the PC and then hold the mute light flashes on the clip attaches. Wish ) wo n't turn off when i plugged it in and it has been activated Logitech and microphone... Your assistance! Rich logitech h390 headset mute button flashing Rose this product up and running quickly your chat application settings connection! Seen this happen with other USB devices have several users that are using the Jabra Evolve headset. On your end team for direct assistance 2018 Shoppers find videos more helpful than text alone: your! Turn it on until you see the solid red means it 's muted broken functionality no.